Dealing with Conflict Assertively
This intensive one-day programme will help you handle working relationships which are being damaged by conflict. The day aims to help you recognise and anticipate the likelihood of conflict and looks at ways of resolving conflicts by focussing on mutual needs and interests, rather than on opposing positions.
For more information on this course, please Call us: 07379 511961 or Email us: info@hampshire-training.co.uk or Click here
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q Causes of conflict: why does it exist? Where does it originate?
q If conflict is inevitable, what options are available to you?
q Personal inventory: looking at your preferred style
q How does your preferred style help or hinder you?
q Developing self-awareness and awareness of others
q Practice with personal scenarios
q ‘Verbal Judo’
q Attacking the issue, not the person
q Verbal skills: questioning and listening
q Open and honest feedback
q De-escalation skills
q Working towards a low-stress, high-trust future
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This intensive one-day programme will help you handle working relationships which are being damaged by conflict. The day aims to help you recognise and anticipate the likelihood of conflict and looks at ways of resolving conflicts by focussing on mutual needs and interests, rather than on opposing positions.
For more information on this course, please Call us: 07379 511961 or Email us: info@hampshire-training.co.uk or Click here